Another successful event is behind us! The theme of the CX Day at LOT was "Passenger in the Spotlight." Why? The main focus of the event was activities that allowed LOT employees to experience the passenger journey firsthand. Guests could receive a ticket to a chosen destination around the world, listen to conversations from the Contact Center, enjoy a coffee, and take a moment to relax before their "journey." Additional attractions included themed panels and workshops, a contest, and an AI photo booth generating images from various destinations.